Frequently Asked Questions

Check Out Safety & Security
Order Processing & Quality Assurance
Payment Information
Shipping & Handling Information
Contact Information
Do you charge Sales Tax?
How will you contact me about my order?
How do I determine my correct Sizes?
What is your Exchange or Return Policy?



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Check Out Safety & Security

We want you to feel 100% confident that your information is completely protected. We use a Secure PayPal Express Checkout to process your transaction and by doing so, we do not have to store your credit card information on any of our webservers or systems. You do not need a PayPal account to make a purchase. FormalwearOutlet.com will never sell your information. The information you provide us is used only to process and ship your order. Please be sure to double check your order and ensure that the contact information you provide us is accurate.


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Order Processing & Quality Assurance

We sell both new items and items that are previously rented. Please be assured that our staff at FormalwearOutlet.com will carefully inspect every item before shipping to be sure it is the style, size, and color that you ordered, and free of defects. We will never send an item that does not meet our high standards. We carefully pack your order for shipping after our inspection is complete. Because we stock most of our inventory most orders will ship one business day after the order is received. No delays in delivery due to Special Ordering on almost every item.


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Payment Information

We accept Visa, Mastercard, American Express, Discover and PayPal payments processed by our Secure PayPal Express Checkout. A PayPal account is not required to process your order. Payments will be made to Mallin Investment Co the parent company of FormalwearOutlet.com and will appear as MallinInves on your credit card statement.
We are unable to accept payment by Phone. All prices are quoted in U.S. dollars.


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Shipping & Handling Information

We offer a Flat Rate Shipping based on weight on all orders shipped within the United States. This is calculated as $6.99 for the first pound and $2.50 for each additional pound.

Because we stock most of our inventory most orders will ship one business day after the order is received. If shipping volume is extremely high we will ship the second business day. We are unable to guarantee same day shipping.

All orders will be shipped via USPS Priority Mail with Delivery Confirmation which generally takes 2 to 3 Business Days anywhere in the US. We ship orders Monday through Friday from our warehouse in Hillsborough, NC 27278.


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Contact Information

Please use our Contact Form to send an email if you have a specific question about an Order, our Inventory Selection, International Shipping Options or General Questions about our Company. Most questions will be answered via email within one business day. If you have a question that has not been answered by reviewing our FAQ Page or by email and you would like to speak with someone please give us a call at (919) 644-8243 and ask for the FormalwearOutlet.com Sales Advisor. This is our Retail Location, Formalwear Outlet in North Carolina, and while we will do our best to answer your questions by phone we are likely to be very busy during the peak months of "Prom Season." We are available Monday through Friday between the hours of 10 am and 4 pm Eastern Time.


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Do you charge Sales Tax?

North Carolina residents pay 7.5% Sales Tax. Orders shipped to addresses outside of N.C. pay no sales tax.


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How will you contact me about my order?

You will be contacted regarding your order status and with questions about your order via email if necessary. Itís VERY important that the email address you gave us during checkout is correct and checked regularly. If you need to correct your email address or if you havenít received an email from us within 2 business days confirming your order, please send us a note using our contact form.


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How do I determine my correct Sizes?

For tips on choosing the right size as well as measuring guidelines please visit our Sizing Guide. Keep in mind that Sizes can vary some from Designer to Designer. Ultimately the size you order will be your decision.



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Exchange Policy

Your Satisfaction is very important to us. Unlike many of our competitors we do offer exchanges. We do not refund.
Please read our Exchange Policy throughly before placing an order.

If you are not satisfied with an item that you purchased from FormalwearOutlet.com please notify us within 3 days of receiving your order by filling out the Exchange Request Form. We will issue you a Return Authorization Number. Once a Return Authorization Number has been issued we must receive your item(s) within 5 business days or the package will not be accepted and their will be no exchange. We will need the information requested on the Exchange Request Form to authorize an Exchange. All Exchanges will be subject to a 25% re-stocking fee. The customer is responsible for shipping fees to return the original item(s) to our warehouse and a reshipping fee for the replacement items as well as any difference in price.

Please do not ship your order back to us until you have received a Return Authorization Number
We require that merchandise be returned via UPS, Fed Ex or USPS with some form of Tracking or Delivery Confirmation Number associated with the shipment. Please email Tracking or Delivery Confirmation numbers to us so that we may anticipate the arrival of your return package. The Return Authorization Number must be clearly marked on the outside of the package that your dress is being returned in. We cannot identify packages without a Return Authorization Number clearly marked. Unauthorized returns will remain unopened and donated to charity.

For an item to be accepted for exchange it must be in the same condition as when it was shipped and unaltered. Items must not be damaged, soiled, stained, torn, and must be free of offensive odors (i.e. smoke). Please be aware that the number one reason for us rejecting an exchange is cigarette smoke, and most often the person buying the tuxedo does not even realize that they've put it in a smoking environment. All returned items must be packaged securely in the original or comparable packaging with appropriate packaging materials. If the items are received in a condition other than described above an exchange will not be granted. Upon receipt of your package we will inspect the items to be sure they meet the standards for an exchange specified above. You will receive an email notifying you that your exchange has been processed and when you may expect delivery. If an exchange is rejected for any reason you, the customer, will be responsible for any shipping charges to return the items to you.

We hope that you will take accurate measurements, choose your size carefully, and avoid the need for an Exchange.
We do not offer Exchanges or Returns on New Packaged Shirts or Special Order Items.

If you feel that we have overlooked something or your order is incorrect please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible. Use our Contact Form to send us an email and be sure to include your Name, Address, Order Number and specify your concerns.